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We have compiled this list of FAQ (Frequently asked questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us at anytime.
1. General FAQ's
2. Cashier
3. Bonuses
4. Technical
1. General FAQ's:
What is Aladdins Palace?
What do I need to play at Aladdins Palace?
What is Flash?
What can I win?
How Do I Know The Game Is Not Fixed?
What are the benefits of registering with Aladdins Palace?
What happens if my Internet connection fails?
How Old Do I Have To Be To Play At Aladdins Palace
My Security Duties?
Troubleshooting?
I Can't Find An Answer To My Question?
Q: What is Aladdins Palace?
A: Aladdins Palace a group of branded casinos that utilize Real Time Gaming Software, giving you the ultimate online casino experience with more than 100 authentic Casino games, which can be played for Fun or Real money. The Casino uses the highest encryption security system and is regulated by the Netherlands-Antilles Gaming Board. The games are regularly checked for fairness and randomness by a recognized, independent authority, Technical Systems Testing http://www.tstglobal.com/.
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Q: What do I need to play at Aladdins Palace?
A: To play Aladdins Palace you need to meet the following minimum specification:
Pentium II 300 MHz.
64 Megabytes of memory.
56K Modem (making sure the connection speed is greater than 40K).
Windows 95/98/NT/XP/2000.
Microsoft Internet Explorer version 5 (or above), Netscape version 6 (or above) or AOL version 5 (or above).
Click here to get Microsoft's Internet Explorer.
Macromedia Flash 6 with Netscape and Macromedia Flash 5 for all other browsers.
Click here to get Netscape
Click here to get Macromedia's Flash
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Q: What is Flash?
A: Flash is a plug in that expands the capabilities of your web browser, bringing rich multimedia animations, sounds and fun into your browser with a very small download.
Click here to get Macromedia's Flash
Q: What Can I Win?
A: Just as with any land-based Casino, Aladdins Palace gives you the opportunity of winning Real money playing in real money mode. Please familiarize yourself with the Terms and Conditions of the Casino before playing so there will be no confusion or misinterpretation of our Rules regarding our games, wagering and bonuses at a later stage.
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Q: How Do I Know The Game Is Not Fixed?
A: All of our software is audited by TST – a third party auditor (http://www.tstglobal.com/) to confirm that the games are fair and true. All hands are dealt by a certified random number generator, which is also audited independently. Aladdins Palace welcomes any of its players to have our software audited for fairness by any reputable third party if they so desire.
If you require any further information, please e-mail support@aladdinspalacecasino.com.
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Q: What are the benefits of registering with Aladdins Palace?
A: There are many benefits of Registering with Aladdins Palace! Here are but a few important ones:
The opportunity to play the most exciting Online Casino games currently available anywhere on the Internet.
Aladdins Palace' players automatically become members of our loyalty program. Regardless of the loyalty level that you achieve, all members are treated as they are VIPs. The more you play, the more loyalty rewards you will earn.
Aladdins Palace pay winnings out everyday so you will not be waiting for weeks for your winnings like some other online casinos.
Aladdins Palace takes pride in putting the player first. We strive to do our utmost to ensure you are comfortable playing with us and our Customer Service teams are at hand to help with anything.
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Q: What happens if my Internet connection fails?
A: Aladdins Palace considered this particular point for a long time when designing its software. It came to the decision to let its database track every action that occurs in any of our games. If a connection is lost, our database stores where the last game action was so that when you log in again and go back to the table you were playing at you can continue your game.
Aladdins Palace will never take your money in the case of a lost connection.
If you require any further information, please e-mail support@aladdinspalacecasino.com.
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Q: How Old Do I Have To Be To Play At Aladdins Palace
A: It depends on which country you are in when you log on and pay to play any Aladdins Palace game.
The majority of countries in the world allow people 18 or above to play for money. Some countries and some states in countries only allow people 21 or above to play.
Aladdins Palace discourages any minor from playing any of its games and will always attempt to prevent minors from doing so.
Likewise Aladdins Palace discourages players from playing games for money on the Internet in any country or state where it is illegal to participate in Internet gaming.
We abide by the laws of every nation and discourage any resident of any nation whose law prohibits the playing of casinos games for money on the Internet from doing so.
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Q: My Security Duties?
A: Aladdins Palace will prosecute anyone who attempts to fraudulently use someone else's credit or debit card to play.
When registering with Aladdins Palace, you agree to comply with the Rules and Security procedures mentioned.
You must keep your User Name and Password secure and secret at all times, and take steps to prevent unauthorized use of it. For example:
Never write or otherwise record your User and Password in a way that can be understood by someone else.
Never tell you User Name and Password to someone else, including your family or our staff.
Destroy your registration email promptly after receipt.
Never record your User Name and Password on any software, which retains it automatically.
Once you have logged onto Aladdins Palace, you must not at anytime leave the Internet terminal from which you have accessed the website or let anyone else use the terminal until you have logged off of Aladdins Palace. You are responsible for ensuring that you have logged off of Aladdins Palace at the end of any session.
You must tell us immediately of any unauthorized access to your account at Aladdins Palace or any unauthorized transaction or if you suspect that someone else knows your User Name and Password.
You agree to check carefully your records of transaction and inform us immediately of any discrepancy.
Aladdins Palace takes the security of our game, website and accounts extremely seriously.
The most common unauthorized use of cards on the Internet is by children who use their parent's cards without permission. We advise that you keep your cards under lock and key at home, and never give the opportunity to someone to attempt to use your cards without your permission.
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Q: Troubleshooting?
A: Please make sure that your system matches our minimum requirements for software and hardware.
Of the few technical problems people have with our site, many are due to the configuration of the Internet browser. Some of these configuration issues are due to the defaults of the companies responsible for the browsers. Select your browser version - Internet Explorer 6, Internet Explorer 5, AOL and Netscape 6.
Internet Explorer 6
Clearing the browser Cache
Click on the "Tools" drop down option at the top of your browser.
Click on "Internet Options".
Click on "Delete Cookies" button.
Click OK to the "Delete all cookies in the Temporary Internet Files folder?" message.
Press the "Delete Files" button.
Tick the box next to "Delete all off-line content?" and click OK (This may take some time if you have not done this before.)
Click on OK, close all your browser windows and reopen the site.
Adjusting the security/privacy.
Click on the "Tools" drop down option at the top of your browser.
Select "Internet Options".
Click on the "Security" Tab.
Move the slider to "Medium-low".
Click on the "Privacy" tab.
Move the slider to "Accept all cookies".
Click OK, close all your browser windows and reopen the site.
Newer versions of stored pages.
Click on the "Tools" drop down option at the top of your browser.
Click on "Internet Options".
Press the "Settings" button under the "General" tab.
Make sure that "Check for newer versions of stored pages" is set to "Automatically".
Click OK
Click OK again and close all your browser windows and reopen the site.
Internet Explorer 5
Clearing the browser Cache
Click on the "Tools" drop down option at the top of your browser.
Click on "Internet Options".
Press the "Delete Files" button.
Tick the box next to "Delete all off-line content?" and click OK (This may take some time for your computer to delete all the files if you have not done this before).
Click OK, close all browser windows and reopen the site.
Adjusting the security
Click on the "Tools" drop down option at the top of your browser.
Select "Internet Options".
Click on the "Security" tab.
Move the slider to "Medium-low".
Click OK and close all your browser windows and reopen the site.
Newer versions of stored pages
Click on the "Tools" drop down option at the top of your browser.
Click on "Internet Options".
Press the "Settings" button under the General tab.
Make sure that "Check for newer versions of stored pages" is set to "Automatically".
Click OK
Click OK again and close all your browser windows and reopen the site.
America On-Line
AOL works in conjunction with Microsoft Internet Explorer. None of the settings that affect our software can be changed within AOL, you will need to exit AOL and open Internet Explorer. Follow the instructions below to find out what version of Microsoft Internet Explorer you have installed.
Click on the "Start" button.
Choose "Programs" from the menu.
Pick "Internet Explorer".
Once the application has opened, choose "Help".
From the list pick "About Internet Explorer".
Which version? Internet Explorer 6 or Internet Explorer 5
Netscape 6
When using Netscape you must have the latest version of Macromedia Flash installed for the Netscape browser. Macromedia Flash is a separate piece of software and the latest version is not included with the latest install of Netscape.
Click here to get Macromedia's Flash
Clearing the browser Cache
Click "Edit" from the top of the Netscape browser.
Select "Preferences" from the drop down.
Double click on "Advanced".
Click on the "Cache" option below "Advanced".
Click "Clear Memory Cache" button.
Click "Clear Disk Cache" button.
Click OK.
Adjusting the security
Click "Edit" from the top of the Netscape browser.
Select "Preferences" from the drop down.
Double click on "Privacy & Security".
Make sure that "Enable All Cookies" is selected.
Click OK.
Newer versions of stored pages
Click "Edit" from the top of the Netscape browser.
Select "Preferences" from the drop down.
Double click on "Advanced".
Click on the "Cache" option below "Advanced".
Make sure that "Compare the page in cache to the page on the network:" is set to "Automatically".
Click OK.
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Q: I Can't Find An Answer To My Question?
A: If you cannot find an answer to your question at this time or have any comments you would like to make, please email our customer service department at support@aladdinspalacecasino.com. Please include your casino username in your email.
If it is a technical problem please make sure to include the following information:
Speed of your computer
Modem type and speed
The operating system
Internet browser and version
Where you connect from: Home, Office...
Any Error Messages and steps leading up to error
Do you have any specific programs, which are running at the same time; antivirus products?
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2. Cashier:
General Cashier FAQs
Credit Cards
Alternative Payment Methods
General Cashier FAQs:
How do I make a deposit to my account?
How long does it take to process my deposit?
How do I withdraw my winnings?
I have made a Withdrawal but have changed my mind. How do I cancel a Withdraw request?
How much can I deposit to my Aladdins Palace balance?
Is it safe to use my credit card at the Aladdins Palace?
Q: How do I make a deposit to my account?
A: There are two ways to make a deposit at Aladdins Palace; firstly you can follow the easy and complete step-by-step instructions on downloading and installing Aladdins Palace by clicking here. Alternatively you may wish to play Aladdins Palace Instant Play Casino. In this case go to the home page and click on the Play Now button, which is below Online Casino. Then fill in the simple registration and you will receive your real-money username and password. You are now ready to make a deposit into your Aladdins Palace account.
Select "Cashier" then click on the "Deposit" button.
Select your desired deposit method.
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Q: How long does it take to process my deposit?
A: Credit card deposits take approximately 2-5 minutes to process and funds are made available in your casino account within this time frame.
Wire Transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.
Bank Draft / Personal check deposits take about a week to reach our offices. It takes an additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal check to be cleared. Please note that the first phase of a Bank Draft / Personal Check deposit is dependent on regular world wide mail and may vary depending on your location and/or other factors.
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Q: How Do I withdraw my winnings?
A: To withdraw money from your account, go to Cashier and select the "withdraw" button.
Our credit card refund policy is the quickest way to pay the winnings. There are no charges for credit cards refunds.
The reason why we can't refund the entire winning amount to your Credit card is due to the Credit card Company’s limitations, and is out of our control.
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Q: I have made a Withdrawal but have changed my mind. How do I cancel a Withdrawal request?
A: Withdrawals can be reversed by going into the Cashier and clicking on Withdraw Funds. Under ‘Withdraw Cancellation’ click on List of Pending Withdrawals, click on the specific transaction you wish to return to your Casino balance and click on Cancel Withdrawals. The funds will return to your Casino balance and you will be able to play them.
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Q: How much can I deposit to my Aladdins Palace balance?
The following deposit limits apply for each deposit method:
Credit cards
Minimum single deposit $20
Minimum single deposit $50
Maximum single deposit $5000.
Alternative Payment Methods
Minimum single deposit $20
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Q: Is it safe to use my credit card at the Aladdins Palace?
A: Yes, absolutely. We use state of the art security features to provide our players with a 100% secured environment. Any delicate information, which is transferred between the software and the casino servers, is being encrypted using the latest encryption technologies.
Aladdins Palace are committed to a policy of ongoing fraud detection and prevention in all aspects of our gaming operation. We aim to ensure the integrity of our customers’ accounts and secure all transactions and payments to them. Aladdins Palace implements a tried and tested security protocol when processing each new player transaction.
As a player at the casino you may be required at any time to provide any of the following information:
• A copy of your driver's license
• A copy of each credit card (front and back) you used in the casino
• A copy of your credit card statement/s (showing your name, address & credit card number)
• A signed authorization release for each credit card used in the casino
These procedures are designed to ensure the integrity of all electronic transactions, purchases and cashouts (withdrawals) made within our system and they are not meant as any delay or stall tactic. We hope you understand and appreciate that your security is of utmost importance to us.
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Credit Cards:
What credit cards do Aladdins Palace accept?
What is the minimum deposit I can make with my credit card?
What is the maximum deposit I can make with my credit card?
Why does my credit card deposit keep being declined?
Q: What credit cards do Aladdins Palace accept?
A: Visa, MasterCard, Delta, Visa Electron:
Visa, MasterCard:
Credit card payment system.
Visa Delta:
Debit cards combine the features of ATM cards and checks. When you pay with a debit card, the money is automatically deducted from your bank account.
Visa Electron:
Visa Electron cards are issued around the world, including Asia, Central and South America, Europe, Africa, and the Middle East.
Visa Electron is very easy to use. Whether you use it at an ATM or to make a purchase online or at an electronic merchant, Visa Electron works just like other Visa cards wherever Visa Electron cards are accepted.
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Q: What is the minimum deposit I can make with my credit card?
A: The minimum deposit amount is $20
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Q: What is the maximum deposit I can make with my credit card?
A: The maximum deposit amount depends on your previous activity in the casino. Please ask customer support for more details.
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Q: Why does my credit card deposit keep being declined?
A: Credit card payments have long been the de facto standard casino deposit method, but a growing number of credit card companies and US Banks are refusing to accept credit card payments related to online casino gambling. The reasons that are given are the high chargeback rate that is associated with credit card payments related to online casino gambling, and the uncertain legal climate in the US. This unfortunately is out of our control and if you do have problems depositing please consider using one of our other payment methods mentioned below.
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Alternative Payment Methods:
Neteller
Bank Drafts / Personal Checks
Central Coin Banking
EcoCard
FirePay (SureFire)
MoneyBookers
Ewallet Xpress/900Pay
Wire Transfer
Click2Pay (Non US Only)
Neteller:
What is Neteller?
Is it simple to use Neteller?
How safe is Neteller?
In what countries is Neteller available?
Q: What is Neteller?
A: Neteller provides many convenient ways to deposit and withdraw money to your account including several instant transfer methods, such as credit card deposits, and transfers using the NETELLER ATM Card. NETELLER also offers many payment options that other online systems do not, including regionally-specific options for European clients such as Internet banking.
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Q: Is it simple to use Neteller?
A: Neteller provides the simplest, fastest and most secure way to transfer cash online. They provide same-day payments and virtually instant cash transfers. You pay no charges for transfers to and from Merchants.
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Q: How safe is Neteller?
The Neteller system makes transferring money secure and convenient. When transferring money to an online merchant, all you need to do is enter your Neteller Account ID, your Secure ID, and the amount that you wish to transfer from your Neteller Account, and the funds transfer occurs instantly. This saves you from having to enter your credit card (or banking information) at every website you would like to transact with. You only have to enter these details once - at Neteller.com - to make transactions at thousands of websites.
Because you only enter your payment details at our secure site, online merchants never have access to your credit card or bank details, so you can rest assured that no unauthorized transactions will occur and information about your identity remains protected.
Please go to our Cashier and click on 'Neteller' to help you to sign up with Neteller.
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Q: In what countries is Neteller available?
A: Neteller is not available to US residents, but is available for most other countries around the world.
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Q: What are the minimum and maximum deposit limits?
A: Minimum deposit amount: $20. Maximum deposit amount is determined by the payment method you use and your VIP status in the Casino.
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EcoCard:
What is EcoCard?
What are my funding options with EcoCard?
What are the advantages of EcoCard?
How long before the money reaches my casino account with EcoCard?
Q: What is EcoCard?
A: EcoCard is a fast and reliable payment system with convenient online interface that has real-time balance control and history tracking. With EcoCard, you can deposit casino credits. EcoCard account guarantees the confidentiality of your casino credit deposits.
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Q: What are my funding options with EcoCard?
A: EcoCard accounts are available in the following currencies: Australian Dollars, Canadian Dollars, Danish Kroner, Euro, British Pounds, US Dollars and others (the list is constantly being extended).
EcoCard can be funded by bank payments or by money order through MoneyGram, PrivatMoney or other money transfers companies. There is no limit to the amount of funds the player can transfer into their EcoCard account.
As a rule, cash deposits and money transfers are reflected in player's EcoCard within 24 hours, bank transfers may take from 2 to 5 business days.
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Q: What are the advantages of EcoCard?
A: The advantages are:
* Multilanguage customer support and website
* Especially suitable for European customers, but available to all of the world
* Multiple funding methods
* A depositor can choose to be anonymous, not to submit private data.
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Q: How long before the money reaches my casino account with EcoCard?
A: Depositing from an EcoCard account into a casino is instant. But, a depositor needs to first fill out a depositing form that he can find in his EcoCard account and bring it to his local bank. Withdrawing to an EcoCard account takes 5-7 days.
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Moneybookers:
What is Moneybookers?
Where must I reside to use Moneybookers?
How do I Deposit with Moneybookers?
What are the benefits of Moneybookers?
Q: What is Moneybookers?
A: Moneybookers is a tool that allows you to safely send and receive money via email - instantly. You can send money from your credit card, transfer money to and from your bank account (moneybookers.com). It is a payment system similar to PayPal and can be funded with credit cards and bank transfers.
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Q: Where must I reside to use Moneybookers?
A: Moneybookers can be used from numerous countries it's especially recommended for Europeans, as their website and customer service supports multiple European languages. We will now only allow non US based players to use MoneyBookers with our casino.
It supports instant depositing after money has been transferred into your Moneybookers account and fast withdrawals. The only countries MoneyBookers do not support are: Cook Islands, Egypt, Guatemala, Indonesia, Myanmar, Nauru, Nigeria, Philippines, and Ukraine.
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Q: How do I Deposit with Moneybookers?
A: In order to deposit with Moneybookers, a customer first needs to register. Simply complete the registration form on the Moneybookers website. Then after registration, Moneybookers will make a test deposit into the specified bank account in order to test the customer's banking information. Once the test is successful you are free to deposit.
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Q: What are the benefits of using Moneybookers?
* Secure: with Moneybookers, you will no longer need to expose your credit card information every time you shop online. Moneybookers can process the payments for you securely.
* Convenient: with Moneybookers, all you need to send a payment is the recipient's email address. This eliminates the hassle of dealing with complicated bank wire forms and the inconvenience of sending and depositing cheques!
* Fast: with Moneybookers, you can send and receive payments in Internet time - real-time.
* Borderless: as a truly international payment product, Moneybookers is the best and cheapest way to send money cross-border.
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Click2Pay (Non US Only):
What is Click2Pay?
How do I register with Click2Pay?
How can I make a deposit with Click2Pay?
Who can use Click2Pay?
Q: What is Click2Pay?
A: CLICK2PAY is a new payment community (Not available to US players), connecting merchants and users, providing all necessary tools for simple and safe money-transfer online. Users can deposit funds and withdraw money using state-of-the-art payment methods.
All your data is stored securely and no third parties have access to this information. The merchant from whom you make a purchase is provided only with data pertaining to your purchase and delivery information.
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Q: How do I register with Click2Pay?
A: Step 1: Enter your CLICK2PAY Username (your email address), choose your password and enter your contact data. They will contact you by phone within a few hours to validate your registration.
Step 2: You can either register a credit card or an EFT bank/checking account. To make sure that the credit card you are trying to register is valid, we check your credit card number and send an authorization request to your issuing bank.
To complete the registration, you need to activate your CLICK2PAY Account. For that, we automatically send you a Welcome E-Mail. Simply follow the instructions in the mail to validate your bank account.
*Only one account can be created per person.
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Q: How can I make a deposit with Click2Pay?
A: Payment is authorized only by your username and password or your PAN (Personal Account Number). Transferring money to merchants is instant and mostly free of charge.
CLICK2PAY offers instant funding capabilities. Whenever you make a payment on the net, we will automatically transfer the required amount from your credit card or bank account between 1 hour and 3 days to your CLICK2PAY account and carry out the payment.
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Q: Who can use Click2Pay?
A: Click2Pay is worldwide. Only minors (persons under the age of 18) and persons resident in Iraq, USA, Ghana and Djibouti will not be granted the right to use Click2Pay.
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3. Bonuses:
What is a Bonus?
What are wagering requirements?
What is a wager?
What is an unredeemable bonus?
If I do not wish to receive bonuses, what do I do?
Q: What is a Bonus?
A: Free Casino Chips to play with.
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Q: What are wagering requirements?
A: All bonuses come with wagering requirements.
If you are unsure of the wagering requirements for a bonus you have received please check with our customer support team.
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Q: What is a wager?
A: A wager is defined as 'Putting money at risk'. So if you were playing blackjack at $5 a hand you must play 200 hands in order to wager $1000. You may win, lose or draw as many of these hands as you can - it doesn't matter. What matters is that you wagered it.
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Q: What is an unredeemable Bonus?
A: This basically means that you can't cash-out bonus chips. You can cash-out your winnings, you can cash-out your deposits; you just can't cash-out bonus money. Any outstanding bonuses will be deducted from the cash-outs that you request.
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Q: If I do not wish to receive bonuses what do I do?
A: If you do not wish to receive any bonus chips, please contact our support team
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4. Technical:
What do I have to do in order to play at the Aladdins Palace?
How long does the download process take?
What's the name of the downloaded setup program?
What are the system requirements?
What are the minimum user system requirements?
Do I have to download every time I want to play?
After downloading the software, what do I do next?
Does Aladdins Palace' software support MAC?
What if I am disconnected from the Casino while playing?
Error Message: "Username and Password not found."
What should I do if I can't find the Aladdins Palace icon on my desktop?
What's the name of the downloaded setup program?
Do I have to download every time I want to play?
After downloading the software, what do I do next?
What should I do if I can't find the Aladdins Palace icon on my desktop?
Q: What do I have to do in order to play at the Aladdins Palace?
A: We have two versions, which you can play at Aladdins Palace. For quicker smoother game play we recommend our Download version. With all the graphics and multimedia effects already installed on your computer only small packets of information are transferred between your computer and our servers. This makes Aladdins Palace a faster and richer environment and the gaming experience more fun. However, we also offer an excellent flash version, with instant play casino games to. Both versions can be found on our homepage by clicking here.
Full download instructions can be found by clicking here
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Q: How Long Does the Download Process Take?
A: Using cable or ADSL connections, the download takes no more than 2 minutes. Download is only necessary the first time you play at the casino. After that it's just a simple matter of going to your computer's 'Start' menu and/or your computer's desktop. If you still have a standard 56Kbs modem then the average download time is 12-15 minutes.
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Q: What's the name of the download setup program?
A: Setupcasino.exe it will either be found on your desktop or in the folder you designated.
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Q: What are the System Requirements?
A: In order to play the games, the most important requirements are your browser and system settings. We recommend that you download the latest version of either Netscape or Internet Explorer.
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Q: What are the minimum user system requirements?
* Pentium II 300.
* 64 MB memory.
* 56K modem connection (connected at minimum speed of 40K).
* Windows 95/98/NT/XP/2000. Please note that Windows ME is not supported.
* Internet Explorer 5 (or above), Netscape Navigator 6 (or above) or AOL 5 (or above).
In order to play the Flash games, players will also need to get the Flash plug-in if they do not already have it. Netscape users must use version 6 (the latest version). The games will detect whether or not the player has the most recent version of Flash and take them to the Macromedia site if not. Flash is available for free from the macromedia site: Click here to download
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Q: Do I have to download every time I want to play?
A: Absolutely Not. You only need to download and install the casino once.
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Q: After downloading the software, what do I do next?
A: Double-click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process.
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Q: Does Aladdins Palace's Software Support Mac?
A: Only our flash games are compatible with Macintosh computers. However if you have Virtual PC 7 you will be able to use the download version of our casino software on your MAC.
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Q: What if I am Disconnected from the Casino While Playing?
A: Unfortunately, communication problems over the Internet may cause sudden disconnections. We have designed our software to cope with such incidents in a manner that protects our Members from unjustifiable loss, while eliminating the possibility of intentional disconnection and system abuse. Aladdins Palace' Disconnection Policy states that: Should a Member be disconnected when playing, the Member will be automatically prompted to continue the interrupted game upon reconnection to the Casino.
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Q: Error Message: "Username And Password Not Found."
A: It is possible that you are trying to enter the casino with an incorrect username and/or password. If you think your Username is incorrect, please contact customer support - you will need to provide your name, phone number and email address and if you have entered a credit card, the last 4 digits of it. If it's your password that you have forgotten, please click on 'forgotten password' to receive a new one - this will be automatically sent to your email address.
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Q: What should I do if I can't find the Aladdins Palace icon on my desktop?
A: If the Aladdins Palace icon is not on your desktop nor 'Start' menu and you can't remember where you saved it, please follow these steps:
* Click on the START menu at the bottom left corner of your screen.
* Choose 'Find' or 'Search' then 'Files or Folders'.
* Into the box that says 'Named', type 'casino.exe' and click 'Find now'.
* The computer will now search for the file.
* Search results will be displayed at the bottom of the window. If the computer finds a file named 'casino.exe' in a directory called 'Aladdins Palace Casino' then you can double-click on it to immediately run the program or right-click on it and choose 'Create shortcut' to create a shortcut for it on your desktop.
* If the computer has finished the search and there is no file name in the window, then the file was not found. In case your computer has several hard drives, search the other drives as well. If you cannot find the file, you will have to repeat the download and installation process
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Q: What's the name of the downloaded setup program?
A: SmartDownload.exe
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Q: Do I have to download every time I want to play?
A: Absolutely Not. You only need to download and install the casino once.
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Q: After downloading the software, what do I do next?
A: Double-click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process.
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Q: What should I do if I can't find the Aladdins Palace icon on my desktop?
A: If the Aladdins Palace icon is not on your desktop nor 'Start' menu and you can't remember where you saved it, please follow these steps:
* Click on the START menu at the bottom left corner of your screen.
* Choose 'Find' then 'Files or Folders'.
* Into the box that says 'Named', type 'casino.exe' and click 'Find now'.
* The computer will now search for the file.
* Search results will be displayed at the bottom of the window. If the computer finds a file named 'casino.exe' in a directory called 'Aladdins Palace' then you can double-click on it to immediately run the program or right-click on it and choose 'Create shortcut' to create a shortcut for it on your desktop.
If the computer has finished the search and there is no file name in the window, then the file was not found. In case your computer has several hard drives, search the other drives as well. If you cannot find the file, you will have to repeat the download and installation process.
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